Privacy Policy - Universal Physio Care
Universal Physio Care ("we", "our", or "us") is dedicated to safeguarding the personal privacy, medical data confidentiality, and security of our patients and site visitors in Lahore, Pakistan. This Privacy Policy details how we collect, use, store, and protect your information when you access our website at https://www.universalphysio.fit or schedule home physical therapy services with our Doctor of Physical Therapy (DPT) team.
1. Information We Collect
To schedule and deliver professional home physical therapy visits, we collect personal and medical details that you voluntarily submit through our booking forms, contact requests, or telephone consultations. This information includes:
- Contact Information: Full name, telephone number, email address, and home physical address in Lahore.
- Clinical Data: Primary physical complaint, treatment service requested, relevant medical history, and mobility assessment details.
- Technical Data: Standard web analytics logs (IP address, browser type, device information) collected anonymously to optimize site performance.
2. How We Use Your Information
Your information is processed strictly for clinical and operational purposes, including scheduling DPT doctor home visits, sending automated appointment confirmations via email or WhatsApp, processing medical records, and improving patient care.
3. Data Protection & Confidentiality
We implement stringent medical data security standards. Patient health records are strictly confidential and shared solely with your assigned Doctor of Physical Therapy. We never sell, rent, or trade your personal data to third parties for marketing purposes.
For privacy inquiries, contact our data protection coordinator at info@universalphysio.fit or +92 306 4954970.